Careers
Careers
We are aware that unauthorized individuals have attempted to use the Alliance Healthcare Group name and logo, falsely claiming to be recruiting on our behalf. These organisations, claiming to either work for or be affiliated with Alliance, notify individuals that their qualifications were found suitable to work as an employee (local/ expatriate/ remote) for Alliance and demand money to pay for stationery, office equipment, as well as in exchange for interviews and jobs.
We strongly recommend that you do not respond to unsolicited employment propositions and/or offers from people with whom you are unfamiliar or unable to verify their credibility. Do not disclose your personal or financial details to anyone you do not know. If you receive such proposals, we advise you to contact your local police station immediately and provide them with all information you may have from the senders (email addresses, phone/fax details, bank account information etc.).
Such job offers and solicitations for candidates to pay fees and incur prospective employee costs are not made by Alliance Healthcare Group and are fraudulent.
Periodically, Alliance Healthcare Group engages recruiting and/or placement agencies to help us identify potential candidates for specific positions.
Administrative Openings
Clinic Assistant
Job Responsibilities:
• Registration of patients and dispensing of medication
• Assist doctors in medical procedures
• Arrange for x-ray or specialist appointments
• Perform general administration
Requirements:
• Minimum GCE ‘N/O’ level
• Those with GP clinic experience will be an advantage
• Basic computer knowledge
• Service oriented with excellent communication and interpersonal skills
• Must be able to work 2 rotating shifts
Interested applicant please click apply, or send in your resume to us. Kindly note that only shortlisted candidates will be contacted.
Clinic Supervisor
• Registration of patients and dispensing of medication
• To lead and supervise staff
• Trace and compile lab and clinical reports
• Assist doctors in simple procedures
• Ensure smooth operations of the clinic
• Oversee clinic finance, administrative functions and maintenance of clinic facilities
• In charge of medicine and supplies stock inventory
• Any other duties as assigned
Requirements:
• Minimum GCE’A’/ ‘O’ level
• 5 years’ working experience in clinic preferably in a supervisory position
• Familiar with medical terminology and laboratory tests
• IT savvy, proficient in Microsoft Office Application
• Excellent PR skills and telephone etiquette
• Pleasant disposition with good communication and interpersonal skills
Interested applicant please click apply, or send in your resume to us. Kindly note that only shortlisted candidates will be contacted.
Corporate Openings
Executive, Claims
- Provide accurate and efficient adjudication of claims, validation, pre-authorisation of applications and LOG issuance to meet operational and SLA targets
- Conduct regular review of current claims processes and working with internal stakeholders on developing new and improved processes to improve efficiency and overall claims experience
- Manage escalations and stakeholder relations
- Being a champion for change as well as providing on-going training and development for effective claims management.
- Liaise with the Insurance Company to verify exceptions as well as to resolve any complaints
- Conduct analysis, prepare periodic reports and presentation when required
- Strong technical understanding of the claims process for medical claims, preferable in a Third-Party Administrator/Managed Healthcare environment
- Highly developed interpersonal skills
- Excellent organisational skills and exceptional eye for details
- Passionate about driving change to improve business outcomes.
- Exceptional communication skills and stakeholder management skills
Contact Centre Agents – Entry/Experienced/Senior (Shift Work)
We are currently seeking experienced Contact Centre Agents to be based in Singapore. In this position, you will be part of a team responsible for incoming customers/patients queries and delivering superior customer experience through providing assistance/guidance in in a timely manner. Your responsibilities shall include and not limited to the following.
- First point of contact and support to customers. Handle Medinet and appointment hotlines.
- Provide quality customer service to customers over the phone or email
- Resolve customer’s enquiries efficiently and escalate problems/issues promptly
- Ensure referrals and specialist appointments are made promptly with specialist clinics and follow up with customers.
- Verifies the referral and authorization requirements of the patients’ insurance plans and completes referrals and prior authorizations in a timely manner according to department guidelines and workflows
- Update CRM logs promptly, accurately and efficiently
- Record necessary details for member that calls to obtain LOG after normal office hours / Escalate these case to morning Agent to perform follow up
- Issuance of Emergency LOG when required
- Preparation of reports where required
- Work as a team and ensure contact centre’s service indicators are met
- Any other tasks as assigned by Contact Centre Team Leader and Head of Department
- At least 1 Year(s) of working experience in a call centre environment is required for this position.
- Candidates with prior experience with healthcare insurance provider will be an added advantage
- Proficient in Microsoft Office Applications
- Possess good interpersonal and communication skills
- Ability to work under pressure
- Passion for customer service and a good team player
- Meticulous, committed and responsible
- Able to work staggered shift
- Might be required to work on certain Saturday mornings depending on department’s operational needs
Contact Centre Manager
We are a team of customer-centric people believing that experience is everything. We offer the opportunity to drive impact and purpose in creating positive customer experiences in a setting that is geared to improve patient/customer experience and outcome.
You will take a leadership role in a high volume and focus driven contact centre where the ultimate goal is to lead, guide and mentor the contact centre team to deliver an exceptional customer experience. You will be responsible for all aspects of the contact centre operations and performance including managing resources, driving improvements and transformation and compliance.
- Provide leadership that motivate teams to deliver performance and quality targets
- Responsible for overall operation outcomes, analyse performance and drive improvement projects
- Lead team to efficiently and promptly manage general and escalated queries
- Manage work activities, set priorities and performance goals of team members
- Monitor, review and analyse call quality and KPIs to ensure the Contact Centre operates in a compliant and sustainable way
- Work with clients and internal stakeholders to delivery initiatives that will add value and drive efficiencies.
- Drive operational effectiveness by implementing best practices, managing resource priorities, and developing proactive solutions to exceed performance standards
- Deliver financial accountability to ensure budgetary targets and key performance indicators are met
- Identify and resolve operational problems using defined processes, expertise and judgment.
- Provide coaching and mentoring to team members to support their development
- Previous working experience in a call centre environment in similar position
- Ability to analyse data, financials and call centre metrics
- Demonstrated strategic thinking and change implementation to foster continuous improvement
- Ability to build strong relationships and influence internal and external stakeholders
- Prior experience with healthcare insurance provider will be an added advantage
- Driven to deliver an exceptional customer experience and inspire others to do the same
- Might be required to work on certain Saturday mornings depending on department’s operational needs
Executives / Senior Executives, Provider Relations
- Conduct training to panel providers as required
- Identifying and remediating operational short-falls and claims
- Negotiate contracting and re-contracting process with healthcare service providers within corporate guidelines and ensure that all services provided are delivered according to SLAs
- Maintain monthly statistical reports to facilitate benchmarking and performance management of network operations for management decision making
- Manage and maintain system data relating to new codes, accounts, pricing etc
- Gather and analyze claims paid data, utilization data and benefit design information to assist in the development of strategies for contracting and re-contracting
- Perform provider and facility outreach to manage ongoing relationship to ensure seamless delivery of services
- Provide feedback to providers regarding their performance under the terms of their contract, identify and address quality of care and service issues
- Facilitate provider issue resolution through collaboration with internal departments
- Prior experience in Provider Relations/Provider Contracting role within a TPA/medical insurance environment is preferred but not essential
- Possess industry knowledge related to managed healthcare services will be an added advantage
- Highly developed interpersonal, communication and stakeholder management skills
- Degree qualified will be highly regarded, however, not essential
- Excellent organisational skills and exceptional eye for details
- Passionate about driving change to improve business outcomes.
- Advanced level of proficiency in claims processing and issue resolution
Operations Executive/Assistant
You will manage the corporate programmes in relations to members database, providers enquiries and provide other administrative support to ensure smooth operations in your department.
Requirements
• Minimum Diploma, GCE “O” or “A” level with experience in healthcare and/or medical insurance preferred
• Possess strong analytical, communication and interpersonal skills
• Able to multi-task and work independently
• Strong IT knowledge especially in Microsoft Excel and good writing skill
Interested applicant please click apply, or send in your resume to us. Kindly note that only shortlisted candidates will be contacted.
Join The Team!
Be Part of Alliance Healthcare
At Alliance Healthcare, we welcome committed and dedicated individuals to join us in our challenge to be the most trusted and respected healthcare group in Singapore.
We are recognised as a Human Capital Partners (HCPartners) recognised by the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP), as a company that performs progressive human capital development practices and put in effort to develop our employees. The Human Capital Partnership programme, known as the HCP programme, is supported by the Manpower Ministry, Tafep, the National Trades Union Congress and the Singapore National Employers Federation. Furthermore, we have also attained the bizSAFE level 3 certification by the Workplace Safety and Health (WSH) Council that endorses our commitment in workplace safety.
Integrity, Competency, Sincerity and Efficiency are the basic core values we seek in you.
In line with our expansion, we are looking for like-minded enterprising and dynamic individuals to join us.
Towards a Fair and Progressive Workplace
Alliance Healthcare has pledged to adopt the Tripartite Standard (TS) in our employment practice. The standards that we have adopted are the Employment of Term Contract Employees, Flexible Work Arrangements (FWA), Recruitment Practices and Age-Friendly Workplaces. Our commitment and HR effort put forth towards adopting fair and progressive employment practices have been endorsed by the Tripartite Alliance for Fair & Progressive Practices (TAFEP).